In a market where customer service and client satisfaction are vital to the survival of the company, some businesses managed to fail miserably. As expected, the manufacturing industries will typically score higher mainly because the competition is their niche is rather low as well as due to the fact that they do not have to interact with their customers as often as the services businesses.
In addition, certain enterprises are in the unique position of not having to face any competition, an element that implies that they do not even have to invest too much effort in order to satisfy their customers since they practically have no standard to adhere to. Let’s analyze the top 10 most hated companies in the United States that fit the aforementioned descriptions.
1. Long Island Power Authority
If there is a surefire method to get your customers to hate you, then that would be frequent and unexpected over-billing. This is exactly what the Long Island Power Authority did: besides the constant increase of the utility bill, for some inexplicable reason, the company had numerous homes listed as commercial instead of residential. While some may blame the performance issues on the devastation caused by hurricane Irene, the truth is that this utility company has been experiencing serious problems for quite some time now. This is maybe the reason why the authorities in NY passed a bill recently that demands a comprehensive audit of the Long Island Power Authority.
2. Northeast Utilities
Similar to the Long Island Power Authority, the Northeast Utilities’ reputation has been severely affected starting with the winter of 2011. First off, the company’s inability to supply energy for businesses and the population in regions like New England in the middle of winter is practically condemning them to freeze to death. While the company fired the regional manager in Connecticut, they were unable to cope with the damage and left thousands of enterprises and residences without power for two weeks, an aspect that is neither easily forgiven nor forgotten.
3. Charter Communications
Even though Charter Communications is not as widely known as the other major cable companies in the United States, their overall customer service dissatisfaction grants them a well-deserved third place in this top. Unfair billing, irrational charges as well as the maltreatment of the customers, such as lying and applying hidden fees in the bills hoping that nobody will notice all indicate a grim future for America’s forth largest cable company.
4. Comcast
Comcast’s reputation is slowly going down the drain not because of the billing, but due to the lack of expertise, technical knowledge of the staff and poor functioning of the equipment. What is even worse is that the management has invested a lot of cash in an advertisement campaign to clear their stained name, in spite of the fact that they are actually lacking qualified employees and an effective customer service department. Furthermore, some of the technicians are so poorly prepared for the job that a vast percentage of the complaints are related to destroying and disrespecting customers’ homes during installation or repairs.
5. AT&T
While the problems with the 3G network are a thing of the past now, AT&T has still received one of the lowest possible score for wireless customer care performance. However, as soon as this problem was resolved, another set of complaints began posing a serious threat to the company’s reputation, namely their low customer service rating. As a matter of fact, the enterprise has been the target of both government and media criticism and was accused of trying to take over the mobile monopoly in the U.S., especially after they bought T-Mobile.







































Core Management Consultants is a company based and run from the United Arab Emirates. Its core function is to organize and manage corporate management audit, business reorganization, business planning, measurement of performance and preparing organizations operations manual.



The International Business Machine or the IBM is one of the biggest software manufactures in the world. It has it’s headquarter in the United States and operates across the globe. IBM is certainly a giant when it comes to software manufacturing. IBM employs over 400,000 people across 200 countries. IBM holds more patents than any other firms in the US and has 9 research laboratories worldwide. IBM is one of the best companies to work for and has successfully developed much Software and has helped the world of business tremendously with its innovations.
Microsoft Corporation is an American public multinational corporation headquartered in Washington, USA. Microsoft is probably the most popular company in the globe with its product Windows which is an OS. Microsoft was the number one software manufacturer of the world for long but had recently slipped to the second spot. Microsoft was founded by Bill Gates in the year 1975 and ever since then it had never looked back. Bill Gates, as the CEO of Microsoft was the richest person in the world for over a decade and half.
Oracle Corporation is an American multinational computer technology corporation that specializes in developing enterprise software’s. They are specialized in the Data Based Management Systems and serve a number of customers all over the world. Headquartered in California, United States and having its operation across the globe, Oracle Corporation is one of the giant software manufacturers in the world. Oracle Corporation is best known for its flagship product, the Oracle Database.
SAP AG is a German global software corporation that provides enterprise software. They are probably the most rapidly growing form in the world. SAP AG is the major competitor for the Oracle Corporation. It has become the largest software company in the world in 2009 and is still growing. SAP was founded in 1972 in Germany by 5 ex IBM employees and today SAP is a worldwide phenomenon. SAP is focused on enterprise software’s and currently they are the world leader in the enterprise software’s.
Symantec Corporation is the largest manufacturers of the security software’s for the computers. The Symantec Corporation was founded in the year 1982 and is headquartered in California, United States. Symantec are famous for their antivirus solutions and they have big corporate giants as their clients. Symantec Corporation is also a major player in the enterprise software which they grew after acquiring the VERITAS software. Symantec Corporation’s Norton Antivirus are the largest and the most in use antivirus solution for the global corporate houses.
1. WalMart Stores, Inc.
2. Sinopec
3. PetroChina
4. Carrefour SA
5. IBM Corporation
6. Siemens AG
7. Tata Group
8. Target Corporation
9. Hewlett-Packard
10. Home Depot Inc.