In a market where customer service and client satisfaction are vital to the survival of the company, some businesses managed to fail miserably. As expected, the manufacturing industries will typically score higher mainly because the competition is their niche is rather low as well as due to the fact that they do not have to interact with their customers as often as the services businesses.
In addition, certain enterprises are in the unique position of not having to face any competition, an element that implies that they do not even have to invest too much effort in order to satisfy their customers since they practically have no standard to adhere to. Let’s analyze the top 10 most hated companies in the United States that fit the aforementioned descriptions.
1. Long Island Power Authority
If there is a surefire method to get your customers to hate you, then that would be frequent and unexpected over-billing. This is exactly what the Long Island Power Authority did: besides the constant increase of the utility bill, for some inexplicable reason, the company had numerous homes listed as commercial instead of residential. While some may blame the performance issues on the devastation caused by hurricane Irene, the truth is that this utility company has been experiencing serious problems for quite some time now. This is maybe the reason why the authorities in NY passed a bill recently that demands a comprehensive audit of the Long Island Power Authority.
2. Northeast Utilities
Similar to the Long Island Power Authority, the Northeast Utilities’ reputation has been severely affected starting with the winter of 2011. First off, the company’s inability to supply energy for businesses and the population in regions like New England in the middle of winter is practically condemning them to freeze to death. While the company fired the regional manager in Connecticut, they were unable to cope with the damage and left thousands of enterprises and residences without power for two weeks, an aspect that is neither easily forgiven nor forgotten.
3. Charter Communications
Even though Charter Communications is not as widely known as the other major cable companies in the United States, their overall customer service dissatisfaction grants them a well-deserved third place in this top. Unfair billing, irrational charges as well as the maltreatment of the customers, such as lying and applying hidden fees in the bills hoping that nobody will notice all indicate a grim future for America’s forth largest cable company.
4. Comcast
Comcast’s reputation is slowly going down the drain not because of the billing, but due to the lack of expertise, technical knowledge of the staff and poor functioning of the equipment. What is even worse is that the management has invested a lot of cash in an advertisement campaign to clear their stained name, in spite of the fact that they are actually lacking qualified employees and an effective customer service department. Furthermore, some of the technicians are so poorly prepared for the job that a vast percentage of the complaints are related to destroying and disrespecting customers’ homes during installation or repairs.
5. AT&T
While the problems with the 3G network are a thing of the past now, AT&T has still received one of the lowest possible score for wireless customer care performance. However, as soon as this problem was resolved, another set of complaints began posing a serious threat to the company’s reputation, namely their low customer service rating. As a matter of fact, the enterprise has been the target of both government and media criticism and was accused of trying to take over the mobile monopoly in the U.S., especially after they bought T-Mobile.

































This public corporation in the United States of America controls and maintains a number of department stores. Walmart was declared to be the largest in terms of revenue in the world in 2008. Founded in 1962 by Sam Walton, this grocery retailer provides employment to thousands every year.
The Home Depot maintains over 2,000 retail stores in different parts of the United States and has its headquarters in Georgia. These retail stores stock up on products of construction and home improvement. In other words, it allows customers to indulge in DIY projects and therefore, save money.
This supermarket retail chain has been around since 1883 and was established by Bernard Henry Kroger. The Kroger Co. owns over 2,400 supermarkets and declared about 76 billion dollars in sales during 2008. Its headquarters are in Downtown Cincinnati and it owns mall jewellery stores, hypermarkets, convenience stores and department stores all over the United States.
Target Corporation is known all over the world as Target and was established in 1902 in Minnesota. Target has stores in every states of the United States except Vermont and is known as SuperTarget and Target Greatland as well. After Walmart, it is said to be the biggest and most well known discount retailer in the country.
Costco Wholesale Corporation is known throughout the United States as Costco and is said to be the largest in the country among the membership wholesale clubs that exist. In 2009, Costco was declared to be among the top 10 largest retailers in the world. In addition to that, it also holds the largest stocks of fine wine.
This cinema hall is among the largest in Manhattan. The exterior of the theater is flashy and merges with the bright and glamorous surroundings. AMC Empire 25 has about 25 screens and showcases all the popular movies as and when they release. The seating is extremely comfortable, even for those who sit in the front row.
AMC Loews Kips Bay 15 is not only among the largest but also one of the most beautiful movie theaters. The lobby of the cinema hall resembles that of a palace and the murals on the wall are movie-themed and absolutely stunning. It showcases a wide variety of movies and is extremely spacious. However, it has been noticed that it tends to get very quiet, which is why people tend to avoid it.
This cinema hall has murals of those New York cinemas that existed in the past and therefore, makes the entire experience very nostalgic. Unlike other movie halls which assign numbers to each auditorium, this cinema hall allots cinema namesakes and the main lobby has been designed with a retro theme. This cinema hall is among the most comfortable and modern cinema halls.
The BAM Rose cinema hall was founded in 1998 and its structure and architecture is similar to that of an opera hall. The entryway is vast and the ceilings are extremely high. What’s more, even the wooden banisters are massive! This movie theater is extremely popular amongst actors, screenwriters and directors.
The Angelika Film Center showcases some of the best and most popular independent films in the United States. The main lobby is large and holds the Angelika Café which is beautiful and trendy.





